This article assumes that you are already familiar with importing a newly certified property and what data points you need for an import.
If you are unfamiliar with the above, please review this guide ⬇️.
If you need to import establishment data with a Hotel Chain name, you will need to have a custom property named "Hotel Chain". When you download your sample file and you do not have a custom property named "Hotel Chain", you do not need to insert this.
Hotel Chain data points are needed in your sample file for importing establishments with Hotel Chain names.
You will need to fill out your file with all the data points as required in a normal import.
To import an establishment with a Hotel Chain name please make sure that your downloaded sample file* has a Validation state data point with Hotel Chain as pictured:
*If you do not have this field in your downloaded sample file, you will not need to import the establishment data with the Hotel Chain name.
Importing establishment data with a Hotel Chain name and how to verify the data before you import.
1. Go to Import and select Import Establishment Data.
2. Select your "standard" certification.
3. Select the Group you are importing the establishment to and click next.
4. Click "Begin import"
5. Click "Drop files here or click to upload CSV, XLSX or XLS files accepted"
6. Make sure the columns in your file match the Template Fields and click "Next".
7. If your data is marked red, select "Show invalid rows only".
8. Scroll the page to see where your invalid field is located to change the field to valid data.
9. Click the red-marked field and change the invalid Hotel Chain name to a valid name. If you cannot find your Hotel Chain name among the values, please select: "None".
10. When you have selected a valid value, the colour will change from DEEP RED to WHITE ✅.
11. And now you can click "Submit" without getting any errors in your establishment data import.
12. Click "OK".
13. Click "API Usage Analytics" to check if your recent import has been successful and download a report if needed.
14. To check your establishment and to edit if needed go to "Certification Management".
15. Click "Certified establishments".
16. Here you can select your certified establishments by country, standard or validation state. You can also see to which Group your establishments in the overview belongs in.
Click on the establishment you wish to edit.
17. Open up the drop-down you need to edit, and edit the example "Hotel Chain" and remember to click "Save". This way you can edit it directly in the database.
For any further help, please always reach out to our support via chat or check out our Help Center 💜.