First, check that you are connected to a company profile with a valid certification uploaded by your certifying body. Even though you have received your certification directly, your certifying body will still need to import the data on your certification to the BeCause database. Once your certifying body has imported the data, you can find it attached to your company profile.

Find the Certification Area and click "Received Certifications". Here you can check which certifications you have received and that your certifying body has imported to the BeCause database.

If you cannot find any certification to the profile you have claimed or have created your own profile for your company, please contact your certifying body. When they have confirmed the import of your data write to us again.

You can check which third-party certifications Google is currently displaying. If your certifying body is not mentioned there, your certification will not connect to Google.

If you administrate multiple company profiles in BeCause, please double-check that you are on the correct company profile of the property you want to connect with Booking.com. You can always navigate between multiple companies that you are administrating.

1. Click "Settings", scroll down and click "Distribution channels".

2. Scroll down to find Google and click "Connect".

3. Click and open up "Google Place ID Finder".

4. Enter your property name and "copy the Place ID".

5. Go back to BeCause, search your property and Click "Edit".

6. Insert your copied Google Place ID and click "Save Changes".

7. Great job 👏! Your validated certification will soon be connected with Google when they pull the data next time.

For any further help, please reach out to support via the chat function or check out our Help Center 💜.
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