Your auditor has sent your Application back to you for a follow-up
Please follow this step-by-step guide to solve the follow-up request and send back the application to your auditor
1. When your auditor has sent the application back for follow-up requests, you will get a notification, and you can then open up your application and check the information box.
You can only answer and edit marked for a "follow-up" from your auditor. All other questions cannot be edited.
2. You can sort your questions and select Review Status: "Marked for follow up ()" to see which of the questions your auditor needs you to follow up on.
3. Please see what you need to do as a follow-up requirement from the auditor.
4. When you have made sure to upload the missing document or added a comment, please remember to comment so that the auditor can see what you have added. Remember to click Save.
5. When you have followed up as required, please click "Mark as done" on the auditor flagging.
6. Click "Mark as done" to confirm, and this will let your auditor know that you have completed the follow-up as required from them.
7. Important! Remember to click "Submit application" again when you are done with your follow-up markings.
8. Click "Submit application" and then you can't edit the application unless it is sent back for follow-up again.
If you need help with your Application, please reach out to us in the support chat or check our Help Center 💜.